Accessibility Policy

Provision of Goods and Services to People with Disabilities Policy
Policy Statement
Delta 9 Bio-Tech Inc. is committed to the provision of goods and services to people with
disabilities in a manner consistent with the principles of dignity, independence, integration, and
equal opportunity.
Furthermore, such goods and services will be provided in accordance with the spirit and intent
of all applicable legislation including the Accessibility for Manitobans Act, the Manitoba Human
Rights Code (MHRC), the Workplace Safety and Health Act, and the Manitoba Building Code.
For the purposes of this policy, the following terms are defined as:
• any degree of physical disability, infirmity, malformation or disfigurement that is caused
by bodily injury, birth defect or illness and, without limiting the generality of the foregoing,
includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation,
lack of physical co-ordination, blindness or visual impediment, deafness or hearing
impediment, muteness or speech impediment, or physical reliance on a guide dog or
other animal or on a wheelchair or other remedial appliance or device,
• a condition of mental impairment or a developmental disability;
• a learning disability, or a dysfunction in one or more of the processes involved in
understanding or using symbols or spoken language;
• a mental disorder; or
• an injury or disability for which benefits were claimed or received under the insurance
plan established under the Workplace Safety and Insurance Act, 1997.
Service Animal:
Is defined in the Manitoba Service Animals Protection Act and the Human Rights Code as
“trained to be used by a person with a disability for reasons relating to his or her disability.” The
disability can be visible (example: visual impairment) or invisible (for example, epilepsy).
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A person who has charge of a workplace or authority over a worker. Generally this would
include those with a position title such as Director, Manager or Supervisor, as well as any other
management type position, or those in a temporary supervisory position.
Support Person:
A support person is a person who accompanies a person with a disability in order to help with
communication, mobility, personal care or medical needs or with access to goods or services.
The support person could be a paid personal support worker, a volunteer, a friend or a family
member. They do not necessarily need to have special training or qualifications.
Refers to any person regarding whom Delta 9 Bio-Tech Inc. pays wages or a salary, has control
over their assigned work and has a right to control the details of their work. It also extends to the
senior management level.
This includes, but is not limited to:
a. fulltime workers
b. part-time workers
c. seasonal workers
d. contract workers
Operating Principles
Accessible Communication
Delta 9 Bio-Tech Inc. and its employees (“workers”) will communicate with people with
disabilities in ways that take into account each person’s particular disability.
Service Animals and Support Persons
Unless otherwise prohibited by law, persons with disabilities will be permitted to be
accompanied by a service animal or support person:
a. where services are provided at premises owned or operated by Delta 9 Bio-Tech Inc.;
b. where the public or third parties have normally have access to such premises.
Where a support person accompanying a person with a disability may be required to pay an
admission fee to enter our premises, notice of the amount of this fee will be provided in advance
of their visit.
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Assistive Devices
Delta 9 Bio-Tech Inc. is committed to serving people with disabilities who use assistive devices.
We will endeavour to become familiar with the various assistive devices used by people with
disabilities and will be flexible in facilitating their use by people with disabilities to access our
goods and services
Disruption in Service
Delta 9 Bio-Tech Inc. will post timely public notice of a current or anticipated disruption in any
facilities or services we provide to enable people with disabilities to access our services. This
notice will include information about the reason for the disruption, its anticipated duration, and a
description of alternative facilities or services, if available.
Delta 9 Bio-Tech Inc. will provide training to:
a. All its workers, volunteers, agents, contractors and others who could reasonably be
expected to interact with the public or third parties on behalf of Delta 9 Bio-Tech Inc..
b. All those who are involved in the development, approval, monitoring or implementation
of Delta 9 Bio-Tech Inc.’s customer service policies, practices and procedures about the
provision of good and services to the public and/or third parties.
This training will be provided within four (4) weeks of when the individual commences
performing duties for Delta 9 Bio-Tech Inc.. Additional training will be provided within four (4)
weeks of any revisions made to this policy and/or related procedures and practices.
Such training will include the following:
a. A review of the purposes of the Accessibility for Manitobans Act and the requirements of
its Customer Service Standard.
b. How to interact and communicate with persons with various types of disability.
c. How to interact with persons with disabilities who use an assistive device or require the
assistance of a guide dog or other service animal or the assistance of a support person.
d. How to use equipment or devices available on Delta 9 Bio-Tech Inc.’s premises or
otherwise provided by Delta 9 Bio-Tech Inc. that may help with the provision of goods or
services to a person with a disability.
e. What to do if a person with a particular type of disability is having difficulty accessing the
goods or services provided by Delta 9 Bio-Tech Inc.
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Feedback Process
Delta 9 Bio-Tech Inc. will establish a process for receiving and responding to feedback from
anyone about the manner in which it provides goods or services to persons with disabilities.
Information about this process will be made readily available to the public.
The feedback process will permit persons to provide their feedback in person, by telephone, in
writing, or by delivering an electronic text by email or on diskette or otherwise.
The feedback process will specify the actions to be taken by Delta 9 Bio-Tech Inc. in the event
that a complaint is received. A response will be provided to the person making the complaint
within seven (7) working days.
Policy Administrative Controls
Delta 9 Bio-Tech Inc. is responsible for reviewing this policy every three (3) years and/or
recommended amendments to ensure on-going compliance with regulated accessibility
standards and legislated obligations.
Management personnel will ensure that they and the workers under their supervision are
familiar with this policy.
Monitoring and Contraventions
Management personnel will monitor current practices to ensure compliance. Failure to comply
with this policy may result in disciplinary action, up to and including dismissal.
Please note
This policy is subject to amendment and/or revocation at the company’s sole discretion, without
prior notice to workers.
Issue Date: November 23, 2018 Revision Frequency: 3 years or as
Revision Date: New Issue Revision Number: 0.0
Signing Authority:
Jennifer Serek
Function: Human Resources Manager